RailFX Lifetime Limited Warranty
RailFX products and systems are fabricates with the highest-grade materials available on the market today. That’s why we’re proud to offer one of the strongest warranties in the industry. Our Lifetime Limited Warranty applies to RailFX aluminum posts and rails, cable infill and fittings. In addition, we offer a four-year RailFX prorated limited labor warranty for product that is deemed defective. The warranty extends to the owner of the structure in which the products are originally installed. To learn more about our warranties including requirements, how to file a claim, exclusions, and limitations, see below.
Each aluminum RailFX Product (as defined below) receives a high-quality powder coat paint finish applied in accordance with AAMA 2604 specifications. Nationwide TCC Acquisition, LLC (hereinafter “RailFX”) warrants that, subject to the terms and conditions below, its (i) aluminum railing and (ii) stainless steel cable and fittings products (each, the “Product;” more than one, the “Products”) (i) shall be free of structural defects in workmanship and materials, and (ii) not will not crack, chip, blister, peel or abnormally discolor, in accordance with AAMA 2604 specifications for the shorter of: (i) lifetime of the Purchaser (as defined below), or (ii) as long as the Purchaser owns the structure on which the Product or Products are originally installed (altogether, the “Product Warranty”). The “Purchaser” is the living owner or owners (maximum of two) of the real estate and structure upon which the Product is installed at the time the install occurred. The Product Warranty is non-transferrable to any other person or entity and will terminate upon the death of the last original owner or upon the conveyance or transfer of the real property or structure upon which the Product was originally installed.
For the Product to remain eligible for coverage under the Warranties, the Purchaser (and/or his or her installer) must have complied with each of the following requirements:
To file a claim under the Product Warranty, the Purchaser must complete RailFX’s warranty claim form and submit the required supporting documents within 30 days of discovering the alleged defect. The required supporting documents will include a description of the defect claimed, photographic documentation of the defect (at least 4-6 clear photos), and dated proof of purchase receipt. To include a claim under the Labor Warranty, the Purchaser must provide an invoice or other proof of the defective Product’s installation costs.
After reviewing the claim information submitted, RailFX will determine the validity of the claim. Part of this determination may include a RailFX agent examining the alleged defective Product in its place of install. If RailFX determines that the Purchaser’s claim is valid, RailFX will, at its sole option, either (i) replace the defective Product or (ii) refund the Purchaser the portion of their original purchase price associated with the defective product. Except as provided in the Prorated Labor Warranty section above, these Warranties do not cover, and RailFX will not be responsible for, costs incurred for the removal, finishing, refinishing or disposal costs of the defective Product or the installation of the replacement Product. The Purchaser is responsible for all costs associated with shipping, handling, and labor. RailFX will endeavor to supply original replacement parts; however, replacement parts may differ from the original parts. Any successful claims under the Labor Warranty program will be paid out in accordance with the terms of the Labor Warranty section above. For any questions regarding the Warranty or the claims process, you may call our toll-free number at 1-800-851-2961.
Damage, defects, or problems resulting from causes outside RailFX’s control are excluded from coverage under the Warranties. Such causes include, without limitation: Installation, Maintenance, and Acts of God:
- Movement, distortion, collapse or settling of the ground or supporting structure on which the Product is installed
- Acts of God and Nature (such as, but not limited to, hurricane, earthquake, flooding, fire, lighting, hail, etc.); accidents; vandalism and environmental conditions (such as air pollution, mold, mildew),
insurrection, civil unrest, terrorism, or beyondthose attributable to normal weather conditions
- Damage relating to inappropriate or faulty building design or construction, maintenance, installation, or selection of products