RailFX customer service

How disruption makes us better

This year has been anything but predictive. With a pandemic to multiple hurricanes and other weather disturbances to forest fires in the West, it has been a significantly unpredictable year. Manufacturers, dealers, distributors, builders, remodelers, and contractors were forced to look at how they do business and learn to manage their business differently. RailFX customer service continues to be a major focus for our business.

Some lasting effects and changes will live long past this year. Industries are changing to ensure everyone is safe and healthy. While the outlook is anything but crystal clear, one thing is sure, the building and remodeling industry continues to be a bright spot in the nation’s economic recovery.

With more homeowners working and playing from home, the need for specific products rose during the second quarter. Manufacturers able to pivot and adapt haven’t missed a beat. In our RailFX facilities, we made modifications to keep employees safe and healthy while supplying our customers and homeowners with products from the start of the pandemic to today, while also looking at the future.

Technology + Personalized Communication

Now, more than ever is the time to embrace technology. Whether it’s new or enhanced, technology like video conferencing, has replicated the face-to-face business transaction. We no longer need to be in the same room to have an effective meeting, and in some cases, we’re more effective and efficient.

Technology, coupled with practical communications skills — writing an email, social media, text messaging — has led to improved productivity. At RailFX, we made the transition seamlessly.

We make it easy to order with our simple online quoting form and step-by-step process. Faster lead times are possible with our aluminum railing systems, FlexFX, and, cable railing kits. Quotes are turned around in 24-48 hours, and products (stock colors) shipped within three to five days to all 50 states in protective packaging. 

RailFX Customer Service

There are many products to choose from and depending on the category, it can make the decision process difficult. You can rely on RailFX customer service and our expertise in the cable railing business. We do the work, so you don’t have to spend the time and dive into all the microscopic details.

Any company can say they have excellent customer service, but they may fall short somewhere between quote and final installation. At RailFX, we personalize each job for all our customer, from dealer, builder, and our DIYers. We offer support for all your technical needs in the field for a smooth installation.

Simple Installation

Our installation process is simple. Because of the way we manufacture our cable railings and accessories, RailFX products don’t require fabrication in the field. You only need to assemble the cable railings onsite. Generally, basic tools are all that’s needed to install our products.

Interior stair mount

Our website offers technical data support and installation documents and videos from simple to complex installations along with one-on-one technical support. Because our products are easier to install, our reorder, and satisfaction rates are excellent. See for yourself how stellar RailFX customer service is.

To learn more about RailFX and our turnkey cable railing solution, email us at or call our customer support team at 206.453.1123.