As a contractor, you operate as a “jack of all trades.” You are an all-in-one business owner, expert craftsman, and customer service agent. Some days, as much as you love what you do, you might feel like you’re on a continuous hamster wheel. At RailFX, we get it and are experienced in keeping your railing projects on schedule and within budget.

Working alongside contractors and installers for years, we’ve learned that the best way to help you grow your business is to focus on being a partner that provides reliable support and makes your job easier. We’ve intentionally designed our customer service practices, processes, and of course our products, with you in mind. Plus, we’re constantly evolving to serve you better.

Here’s what you can expect when you order from RailFX

RailFX Get a Quote

We promise to deliver a detailed quote, through your preferred dealer or lumberyard, within 48 hours. This fast turnaround helps ensure you can provide your client with a project estimate, so the job is yours.  We’ve made it easy with our online quoting systems.

Start with the RailFX Quote Request form

Available here  or, if you prefer, in-store. Our straightforward form walks you step-by-step through each part of the product selection process. From top and bottom railing options to height, color, mounting, and attachments, the Quote Request Form helps take the guesswork out of the process and provides you with a detailed materials cost estimate.

No architectural drawings or measurements?

No problem. Share a photo of the project area, sketch it out on a napkin, share a PDF of the plan and submit it with your quote request form. If the RailFX team has questions, we’ll even contact the project owner directly to identify the job specifications required to provide you with an accurate estimate.

The role of the lumberyard. An essential partner in this process is your supplier. Your supplier will only facilitate the purchasing and billing of your order, along with the delivery of your RailFX product to the job site. The rest is on us.

“If we quote it, we own it.” Unlike other cable railing or building products manufacturers that ask the contractor or supplier to be accountable for the details of their railing project quotes and orders, RailFX assumes responsibility from start to finish. We eliminate any liability from the supplier and ensure you have a turnkey project, price, and all the product you need, to finish the job. No surprise costs or unexpected delays.

“If one of our customers is on the job site and a cable is too short, or they’re missing a part, they can call us directly, and we’ll ship it to them immediately, so there are no delays,” said John Moss, product development director. “From a customer service perspective, we take ownership, so it’s not complicated for the supplier or installer, and ultimately the job gets finished, and the homeowner is happy.”

Ready to start your next railing project? Find out where to buy RailFX aluminum railing or our other cable railing solutions. Or contact our customer service team with your questions.

John Treakle is an expert in the world of building materials, having spent more than a decade at a large building products distributor. He’s a native of the Pacific Northwest and has crossed paths with John Moss, former owner and now product development director for RailFX, several times throughout the years – through their roles in wholesale, retail, and as manufacturer’s representatives.

A little back story: In 2015, Moss started RailFX to strengthen his cable sales by offering a complete aluminum cable railing system that garnered national product sales. He sold RailFX in 2018 to Nationwide Industries Enterprises. Since then, the company was acquired by PrimeSource Building Products.

Moss and his expanded team work diligently to innovate the RailFX product line. One such innovation is the introduction of PFX1000, a picket rail panel system made of extruded aluminum. The PFX1000 picket rail panels are designed to be carefree with virtually no maintenance and a speedy assembly.

Following the launch of PFX1000, Treakle and his son-in-law installed the system at his home and shared their feedback with us. “I am a simple guy and like clean lines,” said Treakle. “The PFX1000 system makes it easy for a do-it-yourselfer to install.”

Treakle said it was easy to measure and then determine how many panels he needed for the level and the stair riser. “The new PFX1000 was all packaged together and came in specified lengths,” said Treakle. “The PFX1000 installation kit, with its specific tool, worked great for my installation,” he added.

The Aluminum PFX1000 system is made of extruded aluminum that won’t rust and exceeds IBC and IRC requirements. PFX1000 is now available and comes in AAMA-2604 powder coat textured in black and bronze finishes.

Ready to try the all new PFX1000 System?

For more information on the new PFX1000 System, visit the PFX1000 webpage or contact us.

Be sure to submit your before and after photos to the RailFX Photo Contest, running now through July 1, 2023.

Plus, earn cash back by using RailFX! RailFX is offering licensed contractors a rebate on RailFX Aluminum Systems purchased between July 1, 2022 – December 31, 2022. Rebate applies to RailFX aluminum systems, PFX system, FlexFX, and cable kits purchased through approved sellers, dealers, lumber yards or home centers. Learn more at